Any faculty, staff or student can contact the Tulane Help Desk during operating hours for phone support. However, onsite support depends on where the computer is physically located. See below for options...
Help Desk Phone numbers:
- Off-campus 504.862.8888
- Uptown campus or Primate Center x8888
- School of Medicane campus x8-8888
Institutionally owned computer and it is located in the department
Option 1: contact the Help Desk and let them walk you through installing the software.
Option 2: contact the Help Desk and request on-site help
Institutionally owned computer and it located in your home
Option 1: contact the Help Desk from home and let them walk you through installing the software.
Option 2: Bring the computer back into the department. Then, contact the Help Desk and request on-site help. Note, this may take several days to complete.
Personally owned (faculty or staff) desktop computer and its located in your home
Option 1: contact the Help Desk from home and let them walk you through installing the software.
Personally owned (student) desktop computer and its located in your off-campus home
Option 1: contact the Help Desk from home and let them walk you through installing the software.
Personally owned (student) desktop computer and its located in your dorm room
Option 1: contact the Help Desk and let them walk you through installing the software.
Option 2: contact the Help Desk and request on-site help
Personally owned laptop computer (faculty, staff or student), regardless of location
Option 1: contact the Help Desk and let them walk you through installing the software.
Option 2: Bring your laptop to the laptop station (new location information coming soon)
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