Select Bibliography of User Surveys

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Avery, Christine and Diane Zabel. "Gathering Client Data:

What Works? Total Quality Management in Academic Libraries: Initial Implementation Efforts." Proceedings from the International Conference on TQM and Academic Libraries (Washington, D.C., April 20-22, 1994).

Bearman, David. "User Presentation Language in Archives."

Archives & Museum Informatics 3/4 (Winter 1989/90): 3-7.

Bearman, David. Archival Methods Pittsburgh: Archives and Museum Informatics,

1989.

Beattie, Diane L. "An Archival User Study: Researchers

in the Field of Women's History." Archivaria 29 (Winter 1989/90) : 33-50.

Blais, Gabrielle and David Enns. "From Paper Archives to People

Archives: Public Programming in the Management of Archives." in Canadian Archival Studies and the Rediscovery of Provenance. Ed. Tom Nesmith. Metuchen, NJ: Scarecrow Press. 1993. 443-459.

Borgman, Christine L., Donald Owen Case and Dorothy L.

Ingebretsen. "University faculty use of computerized databases: an assessment of needs and resources." Online Review 9(Aug.'85): 307-32.

Bosman, Ellen. "Creating the User-Friendly Library by

Evaluating Patron Perception of Signage." Reference Services Review 25 no 1 (1997): 71-82.

Bosman, Ellen. http://www.iun.edu/~libemb/signage/libsign1.htm

Bourdieu, Pierre. "The Cult of Unity and Cultivated Difference." In Pierre Bourdieu, et al. Photography: A

Middle Brow Art. 1965. Trans. Shaun Whiteside. Stanford: Stanford Univ. Press, 1990. 13-72.

Bove, Joann C. and James Tumolo. "Market research:

a key component in developing products that meet customers' needs." National Online Meeting (15th: 1994: New York, NY.)

Bradsher, James Gregory, ed. Managing Archives

and Archival Institutions. Chicago: University of Chicago Press, 1989.

Brekke, Eliane, Comp. User Surveys in ARL Libraries.

SPEC Kit 205. Washington: ARL Publications Department, 1994.

Bush, Earl and others. "Needs Assessment Program, the

Univeristy of Tennessee, Knoxville Libraries 1993/94." Univeristy of Tennessee Knoxville, 1994.

Center, Clark. "Manuscript Collections in Alabama:

Who Uses Them? Why? And Under What Terms?." The Alabama Archivist 19:2 (Spring 1996): 1-3.

"The Chicago Public Library: a priorities needs

assessment study; a project of the Chicago Public Library Foundation, November 1987-December 1988." Carroll Group, 1989.

Cohen, Laura B., ed. Reference Series for Archives

and Manuscripts. New York: Haworth, 1997.

Conway, Paul. "Facts and Frameworks: An Approach to

Studying the Use of Archives." American Archivist 49 (Fall 1986): 393-408.

Conway, Paul. Partners in Research: Improving Access

to the Nation's Archive: User Studies at the National Archives and Records Administration. Pittsburgh: Archives and Museum Informatics, 1994.

Conway, Paul. "Research in Presidential Libraries: A User

Survey." Midwestern Archivist 11 (1986): 35-56.

Cook, Terry. "Viewing the World Upside Down" Reflections on the Theoretical

Underpinnings of Archival Public Programming." Archivaria 31 (Winter 1990-1991): 123-134.

Cox, Richard J. "Archivists and the Use of Archival Records; or, a View from

the World of Documentary Editing." Provenance 9 (1991) 89-110.

Cox, Richard J. "Researching Archival Reference as an

Information Function: Observations on Needs and Opportunities." RQ 31 (Spring 1992): 387-97.

Crawford, John C. "The Stakeholder Approach to the

Construction of Performance Measures." Paper presented at the Northumbria International Conference on Performance Measurement in Libraries and Informational Services, 1995.

D'Andraia, Frank A. "The business of libraries is

staying in business." Journal of Library Administration 20 (1994): 81-91.

Davidson, Janice L. and Estelle R. Alexander. "Assessing

information needs: what do customers want?" Information for management, Special Libs. Assn., 1994.

Dearstyne, Bruce W. "A Sample Long-Range Plan and A

Sample Annual Plan." The Archival Enterprise: Modern Archival Principles, Practices, and Management Techniques. Chicago: American Library Association, 1992.

Dervin, Brenda and Michael Nilan. "Information Needs

and Uses." Annual Review of Information Science and Technology (ARIST) 21 (1986): 3-33.

Dowler, Lawrence. "The Role of Use in Defining

Archival Practice and Principles: A Research Agenda." American Archivist 51 (Winter and Spring 1988): 74-86.

Doyle, Christine. "The Perceptions of Library Service

Questionnaire (PLSQ): The Development of a Reliable Instrument to Measure Student Perceptions of and Satisfaction with Quality Service in an Academic Library." The New Review of Academic Librarianship 1 (1995): 139-59.

Ellis, David. "A Behavioral Approach to Information

Retrieval System Design." Journal of Documentation 45 (September 1989): 171-212.

Forde, Helen and Rosemary Seton, eds. Archivists

and Researchers: Mutual Perceptions and Requirements. London: Society of Archivists and the British Records Association, 1994.

Freeman, Elsie T. "Soap and Education: Archival Training, Public Service and

the Profession--an Essay." Midwestern Archivist 16 (1991): 87-94.

Grabowski, John J. "Keepers, Users and Funders: Building an Awareness

of Archival Value." American Archivist 55 (1992): 464-472.

Goggin, Jacqueline. "The Indirect Approach: A Study

of Scholarly Users of Black and Women's Organizational Records in the Library of Congress Manuscript Division." Midwestern Archivist 11 (1986): 57-67.

Gordon, Ann D. Using the Nation's Documentary Heritage: The Report of the

Historical Documents Study Washington, DC: National Historical Publications and Records Commission, 1992.

Gray, Ann S. and Geraci, Diane. "Complex Reference Services: Data Files for Social

Research." Reference Librarian 48 (1995) 137-140.

Harris,Donald E. "Reassessing User Needs." Journal

of the American Society for Information Science 45 (June 1994): 331-4.

Haycock, Ken. "On jargon (ways in which we confuse

or alienate our clients)." Program Advocacy. Libraries Unlimited, 1990.

Heald, Carolyn A. "Reference Services in Archives: Wither a Professional Ethos?"

Canadian Library Journal 49 (1992): 353-359.

Hernon, Peter. "Service quality in libraries and

treating users as customers and non-users as lost or never-gained customers." The Journal of Academic Librarianship 22 (May '96): 171-2.

Hoadley, Irene Braden. "Customer service? Not

really." College & Research Libraries News 3 (Mar. '95): 175-6.

Hollis, Deborah R. "Family History in early U.S. state documents." Journal of Government Information. 23

(Nov. '00).

Ivey, Robert T. "Teaching Faculty Perceptions

of Academic Librarians at Memphis State Univeristy." College and Research Libraries 55 (Jan.1994): 69-82.

Jackson, Susan McEnally. "Reference education and the new

technology." The Reference Librarian 25-26 (1989): 541-55.

Jardine, Caroline. "Maybe the 55% Rule Doesn't Tell the

Whole Story: A User-Satifaction Survey." College & Research Times 56 (November 1995): 447-85.

Jax, John J. "Library Awareness/User/Needs Assessment.

Parts I, II, and III." University of Wisconsin, 1984.

Jimerson, Randall C. "Redefining Archival Identity: Meeting User Needs in the

Information Society." American Archivist 52 (1989): 332-340.

Kleiner, Janellyn Pickering and Charles A. Hamaker.

"Libraries 2000: Transforming Libraries Using Document Delivery, Needs Assessment, and Networked Resources." College & Research Libraries 58 (July 1997): 355-74.

Kniffel, Leonard. "Libraries aren't bookstores, and

patrons aren't customers." American Libraries 28 (Aug. Ô97): 38.

Lawton, Bethany. "Library Instruction Needs Assessment:

Designing Survey Instruments." Research Strategies 7 (Summer 1989): 119-28.

LeClercq, Angie. "The academic library/high school library

connection: needs assessment and proposed model." The Journal of Academic Librarianship 12 (March '86): 12-18.

LeDuc, Carol. "Targeting services to users: personnel needs

and gaps." Minnesota Libraries 28 (Autumn '86): 218-20.

Leonard, Thomas M. "Archivists & Genealogists: The Trend

Toward Peaceful Coexistence." Archival Issues 18 (2); 93 : 121-32.

Lewis, Alison M. "Geoscience information: user needs and

library organization." Geoscience Information Society Meeting (21st: 1986: San Antonio, Tex.).

Long, Linda J. "Question Negotiation in the Archival Setting: The Use of

Interpersonal Communication Techniques in the Reference Interview." American Archivist 52 (1989): 40-50.

Lytle, Richard H. "Intellectual Access to Archives: I.

Provenance and Content Indexing Methods of Subject Retrieval." American Archivist 43 (Winter 1980): 64-75.

Lytle, Richard H. "Intellectual Access to Archives: II.

Report of an Experiment Comparing Provenance and Content Indexing Methods of Subject Retrieval." American Archivist 43 (Spring 1980): 191-205.

MacMullin, Susan E. and Robert S. Taylor. "Problem Dimensions

and Information Traits." The Information Society 3 (1984): 91-111.

Mahler, William J. The Management of College and

University Archives. Metuchen, N.J.: Society of American Archivists and Scarecrow, 1992.

Mahler, William J. "The Use of User Studies." Midwestern

Archivist 11 (1986): 17.

Malbin, Susan L. "The Reference Interview in Archival

Literature." College & Research Libraries 58 (Jan. 1997) 69-80.

Mandernack, Scott B. "An Assessment of Education and

Training Needs for Bibliographic Instruction Librarians." Journal of Education for Library and Information Science 30 (Winter 1990): 193-205.

Michelson, Avra. "Research Trends: Introduction." American Archivist

57 (1994) 110-113.

Michelson, Avra and Rothenberg, Jeff. "Scholarly Communication and

Information Technology: Exploring the Impact of Changes in the Research Process on Archives." American Archivist 55 (1992) : 235-315.

Mick, Colin K., George H. Lindsey, and Daniel Callahan.

"Toward Usable User Studies." Journal of the American Society for Information Science 35 (September 1980): 347-56.

Miller, Fredric. "Use, Appraisal and Research: A Case Study of Social History."

American Archivist 49 (1986): 371-392.

Morgan, Steve. "How Well Are We Doing? Common Themes

and Possible Solutions in Academic Libraries." Paper presented at the Northumbria International Conference on Performance Measurement in Libraries and Information Services, 1995.

"National Library of New Zealand: marketing and

information needs assessment." New Zealand Libraries 45 (June 1988): 211-25.

Nesmith, Tom. "Introduction: Archival Studies in English-Speaking Canada and North

American Rediscovery of Provenance." Canadian Archival Studies and the Rediscovery of Provenance. Ed. Tom Nesmith. Metuchen, NJ: Scarecrow Press, 1993. 20-22.

Newhouse, Robert C. "A library essential: needs

assessment." Library Review (Glasgow, Scotland) 39 (1990): 33-6.

Orbach, Barbara C. "The View from the Researcher's Desk: Historians' Perceptions

of Research and Repositories." American Archivist 54 (1994): 28-43.

Palmquist, Ruth Ann and George M. Sinkankas. "Client needs

without clients: can we understand information needs without clients present to explain them?" American Society for Information Science. Annual Meeting (54th: 1991: Washington, D.C.) ASIS '91.

Pugh, Mary Jo. Providing Reference Services for Archives

and Manuscripts. Chicago, Il.: Society of American Archivists, 1992.

Rice, James. "Library Awareness Survey." Public Libraries

31 (Nov/Dec 1992): 347-50.

Rowley, Jennifer E. "Knowing your customers." Aslib

Proceedings 49 (Mar. '97): 64-6.

Rushinek, Avi and Sara F. Rushinek. "The effects of

communiation moniters on user satisfaction." Information Processing & Management 22 (1986): 345-51.

Russell, Ralph E., Carolyn Love Robinson, and James E. Prather.

"External User Access to Academic Libraries in Urban/Metropolitan Areas." Academic Libraries in Urban and Metropolitan Areas . Westport, Conn.: Greenwood, 1992.

Ruth, Janice E. "Educating the Reference Archivist." American Archivist

51 (1988): 266-276.

Sandy, John H. "By any other name, they're still our

customers." American Libraries 28 (Aug.'97): 43-5.

Saunders-McMaster, Laverna. "Opportunity 2000--understanding

and serving users in an electronic library (book review)." Library Resources & Technical Services 38 (Jan. '94): 101.

Schloman, Barbara F. "Multifaceted assessment of facility

needs in an academic library." Journal of Library Administration 12 (1990): 9-21.

"Science Library User Survey Report," University of

California, Santa Cruz. Univeristy of Santa Cruz, 1994.

Spindler, Robert P. and Pearce-Moses, Richard. "Does AMC Mean 'Archives

Made Confusing'?: Patron Understanding of USMARC AMC records." American Archivist 56 (1993): 330-341.

Stevens, Mark. "Measuring Reference Service Quality." New

Zealand Archivist (Winter/June

1994): 1-5.

Sullivan, Patricia A. and Peggy Seidan. "Educating online

catalog users: the protocol assessment of needs." Library Hi Tech 3/2 (1985): 11-19.

Taylor, Robert S. "Information Use Environments."

Progress in Communication Sciences edited by Brenda Dervin, Vol. 10 Norwood, N.J.: Ablex, 1991: 217-53.

Thompson, Ann R. "Special Libraries Association membership

needs assessment survey." Special Libraries 83 (Winter '92): 32-50.

Tibbo, Helen R. "The Epic Struggle: Subject Retrieval from Large

Bibliographic Databases." American Archivist 57 (1994) 310-326.

Torok, Andrew G., and Jitka M Hurych. "End user online

searching among university faculty." ASIS '86 (1986).

Turnbaugh, Roy C. "Archival Mission and User Studies." Midwestern Archivist

9 (1986): 27-33.

Verhoeven, Stanley M. "User Surveys." Encyclopedia of

Library and Information Science 45:10 New York: Dekker, 1990.

Watson, Mark and others. "Twenty Years of Undergraduate

Libraries: Whence and Whither?" College and Undergraduate Libraries 3 (1996): 11-25.

Webster, Keith G. "The Use of IT in Library Evaluation:

Electronic Surveying at the University of Newcastle." Paper presented at the Northumbria International Conference on Performance Measurement in Libraries and Information Services, 1995.

Whalen, Lucille (Ed.). "Reference Services in Archives." Reference Librarian

13 (1985-1986).

Widdows, Richard, et al. "The Focus Group Interview:

A Method for Assessing Users' Evaluation of Library Service." College and Research Libraries 52: 4 (July 1991): 352-9.

Widener, Michael. "The Status of Users in Archival

Enterprise." Provenance 9/1-2 (1991): 1-23.

Wilson, Thomas D. "Information for business: the business

of information." Aslib Proceedings 39 (Oct. '87): 275-9.

Yakel, Elizabeth and Laura L. Bost. "Understanding Administrative

Use and Users in University Archives." The American Archivist 57 (Fall 1994): 596-615.

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